Ticket Policies

Address Changes

It is the responsibility of each patron to inform the Illinois Ticket Office of any changes of address. Changes of address must be done in writing and may be faxed to the Illinois Ticket Office at 217-244-4170, or mailed to Illinois Ticket Office, 1800 S. First St, State Farm Center, Room 1000, Champaign, IL 61820. Please use the Change of Address Form to make changes or corrections. Please remember that any changes of address will not be accepted via telephone in order to protect the privacy of patrons.

Will Call

All tickets purchased through the Illinois Ticket Office 7 days or less prior to the event, must be picked up at Will Call. Tickets will not be mailed during this time frame.

Football Will Call is located at the Illinois Ticket Office which is located on the west side of the State Farm Center (south of Memorial Stadium). Will Call opens at 9 a.m. for games with kickoff times prior to 3 p.m., and at noon for any other game times. In order to obtain tickets held in Will Call, a photo ID that matches the name on the ticket order is required and must be presented at time of pick up. Refunds will not be issued for any tickets that are not claimed at Will Call.

Basketball Will Call (men's and women's) is located at the Illinois Ticket Office which is located on the west side of the State Farm Center. Will Call opens 90 minutes prior to tip off. In order to obtain tickets held in Will Call, a photo ID that matches the name on the ticket order is required and must be presented at time of pick up. Refunds will not be issued for any tickets that are not claimed at Will Call.

Volleyball Will Call is located at the Illinois Ticket Office which is located on the west side of Huff Hall. Volleyball Will Call opens one hour prior to game time. In order to obtain tickets held in Will Call, a photo ID that matches the name on the ticket order are required and must be presented at time of pick up. Refunds will not be issued for any tickets that are not claimed at Will Call.

Mailing of Tickets

All tickets will be mailed approximately 2 weeks before the event. If tickets have not been received by the week of the event, please contact the Illinois Ticket Office to have replacement tickets issued. Replacement tickets will be held at Will Call and available for pick up on the date of the event. Tickets ordered 7 days or less prior to an event will not be mailed and must be picked up at will call.

Admissions Policy

All patrons regardless of age must have a ticket.

Infants and toddlers, ages two and under, are allowed to enter the arena at a discounted ticket price for UI Athletics events. For $5, fans can purchase an infant ticket, but the infant must sit on the lap of an adult during the game. Tickets can be purchased at the Illinois Ticket Office located at the State Farm Center on game day. This policy applies to events held on the University of Illinois campus only and excludes any postseason events.

Refunds/Exchanges

There are no refunds or exchanges on tickets sold through the Illinois Ticket Office. Refunds will be given at the discretion of the Illinois Ticket Office for customers with special/unforeseen circumstances.

Ticket Replacement

Lost or forgotten tickets purchased through the Illinois Ticket Office may be replaced for a $5.00 fee per ticket (paid at the time the replacements are issued). Tickets purchased at the window, through a second party, or at a ticket outlet may not be replaced, as there is not a seating record available. Stolen tickets will be replaced for a service fee of $5.00 per customer if copy of the police report is submitted to the Illinois Ticket Office at the time of the request. In the absence of a police report, the above policy will apply. Laundered or mutilated tickets will be replaced for a service fee of $5.00 when pieces of the ticket are provided. If pieces of the ticket cannot be provided, it will be treated as a lost or forgotten ticket. Replacement tickets have precedence over the original tickets.

Accessible Seating Policy

All requests for season tickets in the accessible seating areas will be filled first (based on availability). If no seats remain after filling season orders, then no single game accessible seating will be sold. Please call the Illinois Ticket Office with any specific accessibility need in advance of your event to enable us to serve you better.

State Farm Center

  •  Accessible seating is provided in row 14, which is located between the A and B Levels.
  •  The West Main entrance is accessible and equipped with automated doors for your convenience.
  •  Assistive Listening Devices can be obtained by visiting the Customer Service Window located near Room 101 of the State Farm Center.
  •  Wheelchair assistance can be requested by visiting the Customer Service Window located near Room 101 of the State Farm Center.
  •  TTY pay telephones are located in the lower southwest exitway of the State Farm Center.

Memorial Stadium

  •  Accessible Seating is provided in Row 25 of the Horseshoe at Memorial Stadium.
  •  Access to Row 25 in the Horseshoe is located at the south end of Memorial Stadium.
  •  Assistive Listening Devices can be obtained at the information booths on the east and west concourses.

Payment for Tickets

Tickets will not be released or held without payment. Payments may be made by cash, personal check, money order, Visa, MasterCard, Discover, or American Express only. Checks must be made payable to the University of Illinois.

Payment plans, when applicable, allow season ticket holders the ability to spread out the costs of all season tickets purchased over a defined period of time. Please note, the full value of the initial order charge (handling fee) will be due with the first payment plan installment.